What's New

	Where is your datacenter located?
	We currently provide service from our Datacenter in Lancaster, Pennsylvania. These data centers are maximum security, carrier-class facilities with advanced security; fault tolerant power systems (multiple power grids, facilities-based AC/DC battery backup, diesel generators). Our facilities are serviced by multiple, diversely routed connections for highly redundant connectivity.
	How many ISP peering relationships does your network have?
	We peer with major backbone providers like AT&T, UUNET, Sprint and many other ISPs.
	Are costs determined by bandwidth usage/port usage?
	Costs are determined by aggregate bandwidth usage at the end of every billing cycle.
	Do you implement any Load Balancing procedures? If yes, what do you charge for them?
	Load Balancing service will be available begining the 1st quarter of Y2k .
	What kind of remote access do you provide to the server?
	You can simulate your server's desktop on your desktop using the Microsoft Terminal Server client. Up to two users can be administrating your server at any one time.
	What is your backup plan on the servers?
	Each dedicated server comes with a single server agent accelerator license for Veritas Backup Exec. Full backups are performed on Sundays. Differential backups are performed on each weeknight including Saturday night. System State (Registry, IIS Metabase, Com+ Objects, etc.) are backed up as well as all data files. Data is backed up on ADIC DLT Autoloader Equipment.
	What are your server monitoring plans?
	All of our dedicated server packages contain the basic monitoring plan which include ping, web, ftp, and smtp. The technicians at our data center poll client servers at certain intervals using advanced network management tools and determine if the client server is accessible. When the server is not accessible, our tech staff immediately takes action to rectify the problem and bring the server back up. At this point our staff also notifies the client as a precautionary measure to eliminate further disruption of service.
	What type of malfunction notification services do you provide? What malfunctions or system errors is your service capable of handling?
	Our Technical Support continuously monitors the servers on a 24/7/365 basis and you will receive advance notification if your server is down or if services are not functional.
	What preventive processes does your service have to minimize packet loss?
	Our Network Technicians constantly monitor the packet travel times to-and-from our network, which in turn enables them to detect any problems and to remedy them immediately.
	What contingency plans do you offer to protect against area outages such as severed communication cables?
	We are multi-homed whereby our communication cables are linked to multiple backbones, offering a redundancy incase of cable failure.
	What kind of a firewall scheme do you offer?
	We currently support the Checkpoint firewall. Contact a sales associate for more information.
	Does your service employ any procedures to minimize or eliminate the risk of unauthorized hacking into our servers?
	We regularly monitor the servers for any unauthorized entry patterns.
	What is your turnaround time for having a server set-up?
	It usually takes us 5-10 business days,from the day we receive your order, to have your server set-up and released .
	Do you provide telephone tech-support? If not, what are the different levels of tech -support?
	We have various levels of tech-support as listed below: Our general technical support provides direct preliminary assistance for our customers, processing problems or requests and directing them to the appropriate support group according to our established Event Management procedures. Dedicated servers at Vertex Internet include all hardware maintenance, high speed, redundant Internet bandwidth, battery back up and generator power, as needed. Standard support includes monitoring a port on your server 24/7, notifying the client if the client's server is unreachable and rebooting your server when requested. We provide 2 hours of technical support per month with our dedicated server plan and this time may be used for server configuration, troubleshooting, and software installation
	What is your response time to our problem escalations?
	We respond to all E-mail in the order in which they are received. Our dedicated services have a separate mail queue to address your problems faster. However, if a major problem arises, you may choose to use "emergency support" and we will attend to your needs immediately.
	Will we get a control panel similar to the one we are used to under virtual hosting?
	Yes. You will be able to setup accounts, administrate your mail accounts, and register and transfer domain names all through your dedicated server control panel.
	Do you provide RAID along with the dedicated servers?
	All dedicated servers come with at least RAID 0. Other RAID levels are available, please see our dedicated server rate sheet for more information.
	Do we have physical access to the colocation facility for hardware maintenance and upgrades?
	No, you do not have physical access to the server. This is mainly to enforce strict security measures for your server.
	Do you provide additional software installation during the initial server set-up?
	Yes, we can provision and install a variety of software for you and debit your account accordingly. A partial list of additional software we install on a regular basis is as follows: Imail, Cold Fusion, WebTrends, Authentix, ChiliASP, Perl, MSSQL, ASP Mail, ASP Login, etc.
	Who owns additional software?